SEMI-SENSE Care Guide
At SEMI-SENSE, every gesture is deliberate - even care.
From your first order to the moment your piece becomes part of your rhythm, we’re here to keep the experience quiet, balanced, and calm.
Getting Your Order
We want your order to arrive with the same intention it was created - quiet, precise, considered.
We ship worldwide from Vietnam using trusted couriers.
Processing: 1-3 business days (up to 7 for limited pieces)
Delivery: 3-15 business days depending on your location
A tracking link will be sent once your order begins its journey.
Please double-check your address at checkout to help your parcel reach you smoothly.
If you need to adjust something before your order ships, please email touch@semi-sense.com - we’ll do what we can to help.
Customs & Taxes
Depending on where you live, your local customs office may apply taxes or import fees. These are collected by the courier, not by us.
If you’re unsure, we’re happy to help you check before ordering.
Changing Your Mind
Every piece carries emotion - and we understand that sometimes, it needs adjusting.
If it doesn’t feel quite right, we’ll help you find balance again.
You can request an exchange if:
• You reach out within 5 days of receiving your item
• The item is unworn, unwashed, and in original condition with tags
• You’d like a different size, color, or style (based on availability)
A few items can’t be exchanged:
• Sale or made-to-order pieces
• Items returned after 5 days or showing signs of wear
How it works:
Email touch@semi-sense.com within 5 days of delivery.
Include your order number, reason for exchange, and a quick unboxing photo or video.
We’ll send simple return instructions and guide you through next steps.
Once your piece returns safely to us, your replacement will be prepared and shipped within 14 business days.
Unsure about sizing next time? Just ask - we’ll guide you with care.
When Something’s Not Quite Right
Because each piece is produced in limited batches, we don’t offer refunds for change of mind - but if something goes wrong, we’ll make it right as quickly and gently as possible.
Refunds apply when:
• You receive the wrong item, size, or color
• Your order arrives damaged or faulty
Your options:
• A full refund to your original payment
• Store credit for future use
• A replacement at no cost
How to request:
Email touch@semi-sense.com within 5 days of receiving your item.
Share your order number and a short note with photos or video.
Wait for our confirmation before sending anything back.
Returned pieces must be in original condition with tags attached.
Refunds are processed within 14 business days of return approval.
Store credits are valid for 60 days.
We’re here to make sure every situation feels handled with ease and fairness.
Sending It Back
We want every return to feel calm, fair, and supported - never complicated.
| When We Take Care | When You Take the Lead |
| If something isn’t right with your piece, we’ll handle everything - covering all shipping, handling, and replacement costs. | For regular exchanges, you’ll send your piece back using your preferred courier, and we’ll take care of delivery for your new one. |
| Our team will prepare your return label, guide you, and stay in touch until completion. | Some countries may apply customs duties on returns. We’ll help you understand what to expect - you won’t navigate it alone. |
Every exchange is part of your story with us - and we’ll make sure it feels effortless.
Store Credit
Your store credit is our way of saying thank you - for trusting us and giving our pieces another chance to be loved.
• Delivered as a private code or gift card
• Activated once your return passes review
• Valid for 60 days on www.semi-sense.com
The Sense Circle
Each step you take with us means something - and we’ll make sure you feel it. We value long-term connection.
| Tier | How to Join | Enjoy Perks Like |
|---|---|---|
| Insider | Create an account or place your first order | Early previews, priority email access, and thank-you notes curated by our team |
| Preferred | 10+ orders/year or $3,000+ | 1 free exchange per year, styling advice, and private access to limited capsules |
| Signature | $5,000+ annual spend | Complimentary return shipping, faster turnaround, personalized gifting, and private previews |
| Muse | Invite-only | Private styling consultation, early access to collections, and custom experiences curated by SEMI-SENSE |
Additional Touches
Quiet Rewards - private notes, early previews, thank-you gestures.
Connection Points - share your looks or reviews; we’ll send a token of appreciation.
Our Care Philosophy
At SEMI-SENSE, care is an extension of design - quiet, deliberate, and precise.
We believe luxury is not in excess, but in empathy.
Every policy exists to simplify, not to constrain; to express balance, not control.
If you ever feel unsure, reach out - we’ll always listen first, then respond with calm intention.
Thank you for being part of SEMI-SENSE - where sense matters more than statement.
Contact: touch@semi-sense.com
Legal Notice
SEMI-SENSE is registered and headquartered in Singapore, with design and manufacturing thoughtfully based in Vietnam.
Your purchases are protected under Singapore law and supported with clarity, transparency, and care.
Beyond any regulation, our foundation is empathy - to listen first, and resolve with quiet understanding.